The conditions are binding on both parties when the client has confirmed the booking by paying, as a minimum, the booking fee.
Clients can make their reservations through the internet according to the instructions given, by e-mail or by phone. The client will be sent either by post or e-mail a reservation confirmation which will state:
The booking is confirmed when the client has paid the advance booking fee (30% of the hire charge) by the due date (14 days from the invoice date) or when the client has paid both the advance and final payments by the due date.
The advance payment must be paid by the due date. The final payment must be paid by the stated due date or at least six (6) weeks before the start of the hire period. If the reservation is made within six (6) weeks of the start of the hire period, then a down-payment will not be required but the whole payment should be made by the due date.
The villa rental charges include 8% VAT
All cancellations must be made in writing (letter, e-mail or fax). The cancellation is only valid when it is received by the person responsible for the reservation.
Should the client be able to show that the cancellation has been made and sent to the right address in time, the cancellation will be accepted although it is delayed or does not arrive. Advance payments and possible administration costs will be retained by the cottage owner. Any of advanced payments are not returned.
If the cancellation occur within 41 days of the start of the rental period then the total rental charge will become payable. However, if the holiday venue be subsequently rented out to another client for that period then the charge will be returned.
If the client himself or someone living with him/her become ill or is injured by an accident, the client has the right to have returned all charges, despite the advanced payment. Cancellation in these circumstances should be made asap (as soon as possible) to the responsible rental-arranger and proof should be given of cause of cancellation e.g. medical certificate.
Cancellations made during the hire period will not be accepted and refunded. The cottage owner or agent can cancel a reservation in a force majeure situation. In this case the client has the right to have any paid payments returned in total.
Usage of holiday villa
The owner will hand the keys to the client at the place stated or otherwise agreed, on the pre-arranged time. On departure the cottage, its furnishings and contents should be left in the condition they were on arrival.
Unless otherwise agreed rental time begins at 15.00 (3 pm) on arrival day and ends at 12.00 (12 noon) on departure day.
During the rental period the owner will be responsible for clearing the access routes of snow. The client will be responsible for clearing the terraces, steps, patios and paths at their own risk.
In the event of any natural catastrophes or electricity supply disturbances related to third parties (electricity company) both the hire-responsible party and the client will not be subject to compensation.
The holiday villa and it's immediate surroundings may be used by the number of people for which the reservation has been made. Camping, the use of tents and other additional accommodation facilities on the grounds is forbidden. Open fires in the region of the cottage and during periods of fire warnings is forbidden.
The client is responsible to pay for any damage caused to the cottage, its fittings and contents.
Smoking id forbidden indoors.
Pets are not allowed.
Comments, complaints and settling of disputes
Any comments and complaints during the hire period should be made to the cottage owner. In the first instance all disputes should be settled through negotiation. Should the dispute not be resolved the client may make a written complaint within one month of the end of the hire period. Should the hire-responsible person and the client not reach agreement the client may make a complaint to the Consumer Protection Board. The hire-agreement is covered by Finnish Law and any disputes will be referred to the District Court.
We reserve the right to price changes.